DML management quality assessment
The objectives of a quality assessment by DML is to gain and strengthen our customers satisfaction. The settlement of such a system aims at satifying both our prospects and our customers by:
- Complete proposals, answering all your needs ;
- Reactivity at every stage of the service ;
- Customer relationship all along the service by regular advance meetings.
To forecast and answer needs and expectation explicit or implicit, of our prospects and our customers, we rely on the skills and the know-how of the whole staff.
The quality insurance and the permanent improvements belong to every one, and require commitment and communication towards the customer.
As for the service control and feedback, we all are obliged to guarantee the quality insurance measures, to control their efficiency and to adapt new knowledges and expectations if necessary.
DML quality measures
The quality of our products and services has to perfectly answer our customers desires. The customer itself chooses every person we collaborate with regarding :
- Products ;
- Services provision ;
- Ideas.
On the market and inside the enterprise we build the quality over our own work. We look after zero default. May there be defaults, remedy is better than justification or guilt chase. As quality is our future, it assures our customers' satisfaction and our job durability.
Our objectives
- Maintain the present ISO9001 certified system by Moody International in late 2001 ;
- Improve organization: internal operation and dysfunctions control ;
- Improve motivation by setting a transparent improvement process ;
- Improve the national to international acknowledgement ;
- Benefit from an external evaluation, giving our customers a reference respect ;
- Access some invitations to tender ;
- Position DML in front of the competition.
Resources
You can obtain our Quality Manual on demand and download our ISO9001 certificate.
